Legal Center | Refera

01The documents

Terms of Service

Marketplace rules, account obligations, billing notes, disclaimers, and platform role.

Read the terms →Privacy Policy

Data collection, sharing, retention, security, privacy choices, and the California notice.

Read the policy →Help

How the referral flow works, reporting paths, and how to reach us during the beta.

Open help →

02Real estate referral compliance checklist

Refera gives users workflow tools, not legal or brokerage advice. Before working a referral, each party should confirm the following with their broker, managing broker, counsel, association, MLS, or state regulator as appropriate.

You are properly licensed for the activity you are performing.
Your brokerage permits the referral and approves the receiving/referring arrangement.
The parties use any required brokerage, association, state, local, or cross-border referral paperwork.
The referral fee, term, expiration, payment timing, tax treatment, and client coverage are clear in writing.
Client information is shared only when authorized and only with the right recipient.
Any advertising, fair housing, anti-discrimination, agency, confidentiality, and recordkeeping duties are satisfied.

03How to send a request

Privacy requestEmail [email protected] to request access, correction, deletion, or an export of your account data.

Safety issueReport suspicious messages, license concerns, abusive content, or fraud immediately.

Referral disputeKeep the facts in the conversation so the referral record, messages, outcome, and review trail stay together.

Support[email protected]

Privacy[email protected]

Legal notice[email protected]

04Reporting and takedown guidance

Include enough detail for review without posting unnecessary sensitive information.

For a listing issue, include the listing title, market, visible facts, and why it appears inaccurate or improper.
For a workspace issue, include the workspace context and the specific conduct or message at issue.
For a license issue, include public licensing facts, state, brokerage information, and the reason for concern.
For a privacy request, identify the account email and the action requested.
For intellectual property concerns, identify the protected work, the allegedly infringing content, and your authority to act.

05Public beta contact

Refera is currently in public free beta. Use the relevant workspace where possible, or contact the support, privacy, or legal mailbox above for reports, moderation, privacy requests, takedown requests, and legal notices.

Platform operator: Refera. Mailing address and entity-specific notice details are available by request at [email protected] while formal corporate records and public directory listings are finalized.

06Important disclaimer

This legal center is operational guidance for the Refera platform. It is not legal, tax, brokerage, regulatory, MLS, fair housing, agency, escrow, title, or accounting advice. Real estate referral rules vary by location and brokerage. Users should get professional advice before relying on any workflow or platform record for a real transaction.